Online shop terms & conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
Troy Raw Greek Mountain Honey the brand is own by Trekco ltd registered address at 20a Saint Albans Rd, Birmingham B13 9AS If you would like to contact us, please e-mail us using our contact page.
Age of Consent
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult
Prices are displayed alongside product listings and are subject to change without notice. The final value of the order is determined during the checkout process. Honey is a product zero rated is no VAT charged.
Availability of goods
If we are unable to supply an item for any reason beyond our reasonable control, we will not be liable to you. If an item is unavailable, we will try to inform you via the email address or contact telephone number you have registered with your account. Please make sure your details are kept up to date.
Accepting your order
No contract of any kind exists between Trekco ltd and the customer until the order has been received and accepted by Trekco ltd and payment for the order has been received by Trekco ltd. We will send a confirmation email to the customer at the point that the order has been accepted.
Orders marked with next day delivery will be delivered using Hermes, any orders after 12pm will be processed the next working day (Monday-Friday). All orders marked with standard delivery will be delivered with Hermes, any orders after 12pm will be processed the next working day and will take 3-5 working days to deliver.
Delivery charges are calculated at the point of checkout. Trekco ltd currently deliver only in the UK. Delivery times are displayed for guidance only and while we endeavour to deliver in the quoted time, we cannot be held liable to you for deliveries made either early or late. Additionally, we will make reasonable attempt to contact you prior to your scheduled delivery if we foresee difficulty in fulfilling your delivery. In the event of non-delivery, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
Trekco ltd shall be entitled to payment in full for the price of goods on the date that the customer’s order is placed. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
Trekco ltd are using Paypal payments system and issues please refer to paypal terms and conditions.
In the event that a failed payment occurs, you agree to compensate us in full against all reasonable costs, expenses and outgoings incurred by us in obtaining payment from you. This may include an administration charge not less than £15.
Cancellations and Returns
For non-perishable items, you have the right to cancel the contract at any time until the expiry of the seventh working day after the date of delivery of goods by notifying us in writing – either via e-mail or letter. In the case of perishable items you do not have the right to cancel the contract.
The cancellation policy does not affect your rights when Trekco ltd are at fault – for example, if goods are faulty or misdescribed.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to you and other customers in future.
We are legally required to refund you for the full cost of your order, including delivery charges, within 30 days of cancellation of your order. In practice however, we will usually refund your payment much sooner.
Changes to these terms
These terms were created on 27/03/2020. By signing up and/or placing an order with us, you accept these terms and conditions and are bound by them. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
We will show the date of the most recent update to these terms and conditions at the top of the document to help inform you of any changes.
These Terms and Conditions do not affect your statutory rights.